Community Management is often overlooked, as part of a Social Media or Communication strategy. In order for Social Media to work best, it must be exactly that, Social. Crowdify’s Community Management teams manage all aspects of engaging with your audience online; liking content, following relevant accounts, responding to questions and effectively sharing information. Active Community Management is an essential component of every powerful Social Media strategy.
Crowdify’s Community Management team provides the best possible interaction with your audience. We have experience of engaging over sensitive topics for charities and the NHS as well as dealing with complicated, time-sensitive customer enquiries for airlines and ecommerce stores. On Social Media, we will ensure that every question is unanswered, praise is acknowledged and even complaints are addressed quickly and professionally.
Crowdify makes sure that your brand stays connected with your audience, over Social Media channels, webchats or forums as necessary. We can create stand-alone Community Management programmes, or include Community Management within a wider Social Media or full marketing strategy.
Crowdify uses engaging conversations to create dynamic communities by monitoring your chosen platforms with responsive support. We focus on developing, nurturing and maintaining strong relationships between your brand and audience.
Our Community Management Team’s main role is to ensure that your online presence is viewed as a positive, informative environment where your audience can engage with your brand and other members of your community. Don’t risk losing your audience just because you didn’t reply to that one comment, Crowdify has your back!